• UPS does not ship to Post Office Boxes.
• UPS does not deliver on Saturdays.
• All orders are shipped within 48 hours unless an item is not in stock.
• Shipping days are Monday thru Friday (excluding holidays). All orders placed Friday afternoon - Sunday will be processed the following Monday.
• Shipping charges may vary depending on the weight, size and/or value of the order. We will contact you if this is the case.
• We collect sales tax on all orders shipped within the state of New York.
• We do not charge the customer until the order is ready to ship.
• Hawaii, Alaska and Puerto Rico shipping addresses will incur additional shipping costs and may require a longer delivery time depending on the region. We will contact you with more details as your order is processed.

** For Rush Delivery, request UPS 2nd Day or UPS Next Day Air Service in order to receive the gift on time.

• Attention International Customers, our website is currently unable to process orders outside of the US.
• Please call us at 1-347-468-8356 or email us at pens@joonpens.com for more information. For shipping costs, please provide us with your shipping address and the contents of your order when contacting us.
• Customers are responsible for any customs, duties and brokerage fees they may be required to pay upon delivery of their package. We would recommend you contact your local customs office and package carriers before placing your order with us.
• We accept all major credit cards and mailed payments in US Dollars for international orders. Please note, for first time international customers, we cannot ship an order processed with an international card to an address different from the billing address, due to the high risk of fraud.
• We do not accept Paypal.
• We do not ship to Africa.

• Shipping charges may vary depending on the weight, size and/or value of the order. We will contact you if this is the case.
• Hawaii, Alaska and Puerto Rico shipping addresses will incur additional shipping costs and may require a longer delivery time depending on the region. We will contact you with more details as your order is processed.

• Please double check any engravings before submitting your order. Engraved merchandise cannot be returned.
• Engraving costs $7.50 per line. For multiple lines of engraving, please contact us at 800-782-5666 or pens@joonpens.com.
• It typically takes an additional 24 hours to process engraving orders. More time may be required for multiple engravings.




1. Order Online -	Ordering is safe and easy using our secure server 24 hours a day.
2. Order by Phone -	Call 1.800.782.5666 (Outside the US 1.347.468.8356) Mon-Fri (9:30am - 6:30pm) and Sat (10:00am - 6:00pm).
3. Order by Fax -	Fax us your order at 1.718.391.0670, 24 hours a day. Click here for faxable order form.