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- UPS does not ship to Post Office Boxes.
- UPS does not normally deliver on Saturdays. A
special Saturday delivery option is available at additional cost. A specific delivery time
is not guaranteed. Please contact us for details.
- All orders are shipped within 48 hours
unless an item is not in stock.
- Shipping days are Monday thru Friday (excluding
holidays). All orders placed Friday afternoon - Sunday will be processed the following
Monday.
- Delivery times are not guaranteed. Transit times
can be affected by factors outside of our control that interrupt ground and
air transporation services - for example, inclement weather, natural disasters, and
national/local emergencies. We cannot be held liable for packages delayed due to
the absence of the recipient or refusal of the package.
- Shipping charges may vary depending
on the weight, size and/or value of the order. We will contact you if this is the
case.
- We collect sales tax on all orders shipped within the
state of New York.
- We do not charge the customer until the order is ready
to ship.
- Hawaii, Alaska and Puerto Rico shipping addresses
will incur additional shipping costs and may require a longer delivery time depending on
the region. We will contact you with more details as your order is processed.
** For Rush
Delivery, request UPS
2nd Day or UPS Next
Day Air Service in order to receive the gift on
time. |
- Attention International Customers,
our website is currently unable to process orders outside of the
US.
- Please call us at 1-347-468-8356 or email
us at pens@joonpens.com for more information.
For shipping costs, please provide us with your shipping address and
the contents of your order when contacting us.
- Customers are responsible for any customs,
duties and brokerage fees they may be required to pay upon delivery of their package.
We would recommend you contact your local customs office and package carriers
before placing your order with us.
- We accept American Express, bank transfers,
money services like Western Union, and mailed payments in US Dollars for
international orders. Due to the high risk of fraud, orders paid by AMEX will be shipped
only to the billing address associated with the account.
- We do not accept Paypal.
- We do not ship to Africa.
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- Shipping charges may vary depending
on the weight, size and/or value of the order. We will contact you if this is the
case.
- Hawaii, Alaska and Puerto Rico shipping addresses
will incur additional shipping costs and may require a longer delivery time depending
on the region. We will contact you with more details as your order is processed.
Amount |
UPS Ground |
UPS 2nd Day Air |
UPS Next Day Air |
$1-$99 |
$6.95 |
$16.00 |
$35.00 |
$100-$499 |
$7.95 |
$17.00 |
$37.00 |
$500-$999 |
$8.95 |
$19.00 |
$40.00 |
$1000+ |
$10.00 |
$25.00 |
$45.00 |
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- Please double check any engravings before
submitting your order. Engraved merchandise cannot be returned.
- Engraving costs $9.50 per line. For multiple lines
of engraving, please contact us at 800-782-5666 or pens@joonpens.com.
- It typically takes an additional 24 hours to process
engraving orders. More time may be required for multiple engravings.
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- Customer service is our number one priority and if you are not satisfied with your purchase, we will gladly accept your return. Remember, if you are having trouble using an item, please contact us for assistance before sending it back.
- All merchandise purchased from JOON may be returned by mail or to a store within 30 days of receipt, unless otherwise noted below.
- A refund is available within two weeks of receipt. Exchange or store credit is available within thirty days of receipt. Please note, a shipping charge will be applied to exchanges.
- Items must be in original condition and all packaging must be included.
- Engraved merchandise cannot be returned. Fountain pens filled with ink cannot be returned. Specials and clearance items designated as "Final Sale" cannot be returned.
- To ensure that your return is handled properly and without delay, please follow these steps to send merchandise back to us:
1) Contact us for a Return Authorization #.
2) Place items, cleaned and secured in their containers, in a properly cushioned shipping package.
3) Include current contact information, a copy of the invoice with your Return Authorization #, and instructions detailing the reason for return and what action you wish to be taken upon receipt of your return.
4) Write the Return Authorization # on the label or package.
5) Send the return back to us at: JOON New York, ATTN: Returns Dept, 30-10 41Ave, 2nd Floor, Long Island City, NY 11101, USA (please note, this location is not open to the public). We recommend using a shipping service with tracking and/or insurance in case of loss or damage.
- Shipping fees are non-refundable. Returns from free shipping orders are subject to shipping fee deductions.
- If your return does not comply with the terms of our policy as stated above, we reserve the right to reject the return or to apply a re-stocking fee.
- For items outside of our return policy, please contact the manufacturer directly to take advantage of their warranty/repair services. You can find contact information for most of the manufacturers we carry on our website at the Repair Directory and the Pen Links pages.
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